Wow Air just abruptly shut down. Here's what stranded passengers should do

Wow Air just abruptly shut down. Here's what stranded passengers should do

Wow Air just abruptly shut down. Here's what stranded passengers should do

Wow Air, the budget airline based in Iceland, has ceased operations.

If you're on the phone with the airline representative or lining up at the airport info desk, keep in mind to be as polite and friendly as possible.

Small airlines like Wow Air are particularly vulnerable to spikes in jet fuel costs as they lack the required scale to negotiate discounts. You must show proof of your canceled flight departing March 28 through 31.

Furthermore, it advises passengers to "check available flights with other airlines" if they have not yet reached their destination.

It's been a chaotic week for the Icelandic airline as it canceled a total of 20 flights on Sunday, six on Monday and Tuesday and four on Wednesday, with multiples other delayed.

One airplane from WOW was grounded as collateral by Iceland's airport operator, which reportedly has a $16 million claim for unpaid landing fees against the airline.

The 10 top local news stories from metro Boston and around New England delivered daily. Passengers are advised to check available flights with other airlines.

As all booked WOW Air tickets are no longer valid, and the airline is unable to pay any compensation or refunds, Iceland's flag-carrier Icelandair, EasyJet and Norwegian are offering reduced fares for affected passengers.

"Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued".

At its peak, with more than three dozen destinations, WOW Air was reporting up to 60% annual growth in passenger numbers. And Virgin Atlantic Airways released rescue fares, as well.


Until April 7, customers who were set to fly between London and Keflavik can snap up tickets at this price - call +44 (0) 330 365 50302 for more information.

Connections to North America could be worse hit by Wow's collapse, although Icelandair, which serves more than 20 locations in the USA and Canada, would be expected to pick up the slack. Fine print may also include cover for "travel disruption", when a passenger can't reclaim the costs from another source.

The low-priced airline went bankrupt after failing to secure a deal with other carriers to buy the company.

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It's also a good idea to be as familiar as possible with your insurance plan before you travel. "In case of a bankruptcy, claims should be filed to the administrator / liquidator", the company said.

Once you've started the insurance claim process, do not forget to keep all your receipts and documents to hand.

"I'm very sorry about this as these are people who have supported us", said Mogensen, CNN reported.

"Is it a possibility on some of the secondary airlines?"

His top tip? Stick to bigger name airlines, if you can.

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