O2 says internet services restored after software glitch

O2 says internet services restored after software glitch

O2 says internet services restored after software glitch

The issue has left many customers inconvenienced. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

The data outage has meant O2 has seen a strain on users making and receiving voice calls too.

"We have been working hard on resolving the United Kingdom data issue since early this morning".

"Our technical teams will continue to monitor service performance closely over the next few days to ensure we remain stable", a spokesman said.

O2 say the "global software issue" stems from one of its third party suppliers, said to be Ericsson, with the resulting "high demand" from customers leading to further issues with voice calls.

"The faulty software that has caused these issues is being decommissioned".

uSwitch.com mobiles expert Ernest Doku said: "O2 users affected by this mobile data outage will understandably be concerned and frustrated". Our priority is to restore full data services on the network by tomorrow morning.


SoftBank engineers recovered the network to the normal operation by adapting the older version of the software to all packet switching machines.

"After the incident, SoftBank received a report from Ericsson that the software has been in operation since nine months ago and the failure caused by the same software also occurred simultaneously in other telecom carriers across 11 countries, which installed the same Ericsson-made devices".

Connected vehicles have also been affected, and the issue (obviously) also affects mobile virtual network operators (MVNOs) that use the O2 network.

Companies such as Tesco Mobile, Sky Mobile and GiffGaff, that share the O2 network, are also experiencing problems.

Computing will update this story as soon more news comes in.

Ericsson said it has taken action to minimize impact and support the restoration of services.

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